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FAQ'S

Big Lion Events FAQ for Bouncy Castle Hire, Soft Play Hire, and Balloon Displays & Gifts, we believe in keeping our clients as informed as possible to ensure a smooth and stress-free experience. Whether you're booking a bouncy castle for a birthday party, soft play for little adventurers, or a stunning balloon display, we want you to feel confident in your choices. Below, you'll find answers to some of the most common questions, but this isn't a comprehensive list—so if there's anything else you'd like to know, feel free to reach out! You can contact Sassy on WhatsApp at 07411 272025, and she'll be happy to help.

 

Bouncy Castle Hire – FAQs

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1. Where can I hire a bouncy castle near me? 

We provide bouncy castle hire in Hampshire and Winchester, covering areas like Alton, Andover,
Basingstoke, Bishop's Waltham, Eastleigh, Fareham, Petersfield, Romsey, Totton, Waterlooville, and
surrounding locations across the county.

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2. How much does bouncy castle hire cost in Hampshire & Winchester?
Our bouncy castle hire prices start at affordable rates (from £90 for max 3 hours hire), with special package offers available if you hire Soft Play and also Balloons. Delivery is a flat £5 within Winchester, with additional mileage rates applied outside Winchester. Book early to secure
your date!

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3. What is the best bouncy castle for a birthday party?
We offer a range of inflatable bouncy castles, perfect for birthdays, garden parties, school events, and community fun days across Winchester and Hampshire.

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4. Can I hire a bouncy castle for indoor use?

Yes! Our indoor bouncy castle hire is suitable for halls, community centers, and indoor venues across

Hampshire with sufficient space and ceiling height.

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5. Do you offer bouncy castle hire for corporate events?
Absolutely! We provide bouncy castles for corporate events, school fairs, weddings, and community festivals throughout Hampshire and Winchester.

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6. How do I book a bouncy castle online?
Booking is easy! Visit https://www.biglionevents.com/bouncycastlehire and secure your castle in just a few clicks.

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7. Is bouncy castle hire safe for children?
Yes! Our inflatable bouncy castles meet safety standards, and we provide full setup with safety instructions.

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8. Can I get a bouncy castle and soft play package?
Yes! Our bouncy castle and soft play hire packages are perfect for toddler parties, christenings, and family
events.

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9. Do you offer last-minute bouncy castle hire in Hampshire?
We always try to accommodate last-minute bouncy castle hire requests across Winchester and Hampshire,
but availability is limited—so book as early as possible!

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Soft Play Hire – FAQs

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1. Where can I find soft play hire near me?
We offer soft play hire in Winchester and across Hampshire, covering Basingstoke, Eastleigh, Fareham, Petersfield, Romsey, Andover, and more.

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2. How much does soft play hire cost?
Our affordable soft play hire starts at great rates (£90 for max 2 hours hire), with package deals available when booking alongside a bouncy castle. Delivery is £5 within Winchester, plus mileage for surrounding Hampshire areas.

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3. What age is soft play suitable for?
Our soft play hire is perfect for babies, toddlers and children under 10, providing a safe and fun environment.

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4. Do you offer soft play hire for birthday parties?
Yes! Our soft play party hire is a massive hit for birthday parties, baby showers, christenings, weddings, and
family events.

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5. Can I book soft play and bouncy castle hire together?
Yes! We offer soft play and bouncy castle packages for a complete entertainment setup.

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6. How do I book soft play hire online?
Simply visit our website on www.biglionevents.com/softplayhire to check availability and book your soft play package easily.

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7. What is included in a soft play hire package?
Our soft play sets include ball pits, ride-ons, tunnels, safety mats, interactive shapes, and soft climbing blocks.

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8. Can soft play be used outdoors?
Yes, but outdoor soft play hire must be set up on a clean, dry, flat, and safe surface (preferably under a
marquee, gazebo, or covered shelter).

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9. Do you clean the soft play equipment?
Yes! Our soft play equipment is deep cleaned and sanitized before and after every hire.

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10. Is soft play hire available for nurseries and playgroups?
Yes! We provide soft play hire for nurseries, playgroups, corporate crèches, and community events across
Hampshire.

 

Balloon Displays & Gifts – FAQs

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1. Where can I order balloon displays near me?
We create stunning bespoke balloon displays across Hampshire, delivering to Winchester, Basingstoke, Eastleigh, Fareham, Petersfield, Romsey, and surrounding areas.

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2. How much does a balloon display cost?
Our balloon decoration prices depend on size and style. You can see price guidelines at
www.biglionevents.com/balloondecorations or https://www.biglionevents.com/balloongifts;  or contact us for a tailored quote!

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3. What are the best balloons for a birthday party?
We offer custom birthday balloon displays, balloon garlands, organic arches, balloon hoops, and number
balloon stacks to make any celebration special.

 

4. Can I order personalised balloons?
Yes! Our custom balloon gifts can include names, ages, personalized vinyl messages, and custom colour
themes.

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5. Do you provide balloon arches for events?
Yes! Our balloon arch and hoop hire is perfect for weddings, corporate events, baby showers, and birthday
parties.

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6. Where can I buy helium balloons in Winchester?
We offer high-quality helium balloons for birthdays, anniversaries, and special occasions with local delivery
options throughout Winchester and Hampshire.

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7. How long do helium balloons last?
Helium-filled foil balloons last up to a week, while latex balloons last 12-24 hours (this is estimated and not guaranteed).

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8. Do you deliver balloon gifts?
Yes! We offer balloon delivery across Winchester and Hampshire, bringing joy straight to your doorstep or

venue. Standard delivery terms apply.

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9. Can I collect a balloon order?
Yes, balloon displays and gifts can be arranged for collection in Winchester, or direct local delivery by appointment—contact us to confirm arrangements.

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10. How do I book a balloon display or gifts online?
Visit our website to browse balloon display options and book easily: www.biglionevents.com/balloondecorations and www.biglionevents.com/balloongifts

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General Terms - FAQ

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1. What is your booking process?

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To book, we required 50% non-refundable deposit to secure the date. We need your email address and we will send the invoice (bank details will be included). Once the payment has been made for the deposit, the booking is secured. We will then send out the final balance invoice nearer the event. All balance must be paid no later then 7 days before the hire. 

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2. What is your delivery terms?

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We offer a flat £5 delivery fee within Winchester for all Soft Play and Bouncy Castle hire.

For delivery outside Winchester — including Alton, Andover, Basingstoke, Bishop's Waltham, Blackwater,
Bordon, Brockenhurst, Chandlers Ford, Eastleigh, Emsworth, Fareham, Fordingbridge, Gosport, Havant,
Hedge End, Hook, Horndean, Hythe, Liphook, Liss, Lymington, New Alresford, New Milton, Petersfield,
Ringwood, Romsey, Tadley, Totton, Waterlooville, Whitchurch, Wickham, and Yateley — an additional
mileage charge of 45p per mile applies.

Additional delivery fees may include fuel, labour, or the hire of a specialist vehicle for transporting large
Soft Play equipment or Bouncy Castle units.

 

3. What is your cancellation policy for Bouncy Castles, Soft Play and Balloons?

• The final payment is refundable if the booking is cancelled with at least 2 weeks; notice prior to the event
date. Within 2 weeks of the event, we can look at re-arranging the date (subject to availability).
• The deposit payment is strictly non-refundable.
• Adverse Weather: In the event of adverse weather conditions (e.g., heavy rain, strong winds exceeding
legal safety limits), we reserve the right to cancel the booking for safety reasons. The Hirer will be given the
option to reschedule the hire (subject to availability). Adverse weather is at the Hirer's risk; therefore,
refunds will not be issued.

• Access & Parking: The final payment is non-refundable for cancellations arising from the inability to set
up the hire due to lack of suitable parking or clear access at the venue.

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The deposit payment is non-refundable.

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In the event of adverse weather conditions (e.g., heavy rain, strong winds), we reserve the right to cancel the booking for safety reasons. The Hirer will be given the option to reschedule the hire (subject to availability). It is the Hirer’s risk for adverse weather; therefore, no refunds will be given. The final payment is non-refundable for cancellations arising from the inability to setup the hire due to lack of parking and access.

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